Terms and Conditions

These Terms and Conditions govern the use of Clomni and the Agreement between You (the "User") and TANZ TECHNOLOGIES (the "Company"). These Terms and Conditions set out the rights and obligations of all users regarding the use of Clomni and any other related Agreement or legal relationship with the Company.

Your access to and use of Clomni is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or useClomni. By accessing or usingClomni, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, You may not accessClomni.

Your access to and use of Clomni is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Service and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before usingClomni.

For GDPR, Cookies and Data Protection/Privacy related matters, email us at privacy@clomni.co.

Although the entire contractual relationship relating to these Products is entered into solely by the Company and Users, Users acknowledge and agree that, where Clomni has been provided to them via or in combination with an independent third party (including payment processors), that third party may enforce these Terms as a third-party beneficiary where applicable.

Clomni is provided by

TANZ TECHNOLOGIES

"Clomni" refers to:

• This website and its subdomains, including https://clomni.co, https://my.clomni.co, https://sso.clomni.co, and related domains;
• Applications for mobile, tablet and other smart device systems, where available;
• The Application Program Interfaces (API), as documented at https://docs.clomni.co;
• The Service;
• Any applications, sample and content files, source code, scripts, instruction sets or software included as part of the Service, as well as any related documentation.

1. Terms of Use

Unless otherwise specified, the terms of use detailed in this section generally apply when usingClomni. Single or additional conditions of use or access may apply in specific scenarios and, in such cases, are additionally indicated within this document.

By usingClomni, Users confirm to meet the following requirements:

• Users represent a Business (B2B use only);
• Users must be recognized as an adult by applicable law (18 years of age or older);
• User has the capacity to enter into this legally binding Agreement on behalf of the business they represent.

1.1 ACCOUNT REGISTRATION

To use the Service, Users must register or create a User account, providing all required data or information in a complete and truthful manner. Failure to do so will cause unavailability of the Service.

Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted byClomni.

By registering, Users agree to be fully responsible for all activities that occur under their username and password.

Users are required to immediately and unambiguously inform the Company via the contact details indicated in this document if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

CONDITIONS FOR ACCOUNT REGISTRATION

Registration of User accounts on Clomni is subject to the conditions outlined below. By registering, Users agree to meet such conditions.

• Accounts registered by bots or any other automated methods are not permitted (excluding agent bots provided as a feature of the Service).
• Each business entity typically registers one organizational workspace account.
• Team accounts may be shared among authorized agents and administrators within the same workspace, as permitted by the account administrator.

ACCOUNT TERMINATION

Users may request termination of their account and stop using the Service at any time by:

• Using the tools provided for account management onClomni, where available; or
• Directly contacting the Company at the contact details provided in this document.

However, termination of the account will not be possible until the active subscription period paid for by the User has expired, except in force majeure or other exceptional circumstances upon written request to report@clomni.co, in which case the account may be frozen and subsequently deleted.

ACCOUNT SUSPENSION AND DELETION

The Company reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms.

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.

The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

Upon deactivation due to non-payment or termination, all workspace data (including messages, files, and configuration) may be permanently deleted within one (1) month.

1.2 CONTENT PROVIDED BY COMPANY

Unless where otherwise specified or clearly recognizable, all content available on Clomni is owned or provided by the Company or its licensors.

The Company undertakes its utmost effort to ensure that the content provided on Clomni infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.

In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are asked to report related complaints using the contact details provided in this document.

ALL RIGHTS RESERVED

The Company holds and reserves all intellectual property rights for any such content.

Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available onClomni, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Where explicitly stated onClomni, the User may download, copy and/or share some content available through Clomni for its sole business use and provided that the copyright attributions and all the other attributions requested by the Company are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

1.3 CONTENT PROVIDED BY USERS

The Company allows Users to upload, share or provide their own content to Clomni (including messages, attachments, documents, and media).

By providing content toClomni, Users confirm that they are legally allowed to do so and that they are not infringing any statutory provisions and/or third-party rights.

Further insights regarding acceptable content can be found inside the section of these Terms which detail the acceptable uses.

RIGHTS REGARDING CONTENT PROVIDED BY USERS

Users acknowledge and accept that by providing their own content on Clomni they grant the Company a non-exclusive, worldwide, fully paid-up and royalty-free license to process, store, reproduce, and use such content solely for the operation and maintenance of Clomni as contractually required, including backup, AI processing (where enabled), and technical support.

To the extent permitted by applicable law, Users waive any moral rights in connection with content they provide toClomni.

Users acknowledge, accept and confirm that all content they provide through Clomni is provided subject to the same general conditions set forth for content onClomni.

Users are solely responsible for ensuring that their processing of end-customer personal data through Clomni complies with applicable data protection laws (including GDPR, where applicable).

LIABILITY FOR PROVIDED CONTENT

Users are solely liable for any content they upload, post, share, or provide throughClomni. Users acknowledge and accept that the Company does not filter or moderate such content by default.

However, the Company reserves the right to remove, delete, block or rectify such content at its own discretion and to, without prior notice, deny the uploading User access toClomni:

• if any complaint based on such content is received;
• if a notice of infringement of intellectual property rights is received;
• upon order of a public authority; or
• where the Company is made aware that the content, while being accessible viaClomni, may represent a risk for Users, third parties and/or the availability of the Service.

The removal, deletion, blocking or rectification of content shall not entitle Users that have provided such content or that are liable for it, to any claims for compensation, damages or reimbursement.

Users agree to hold the Company harmless from and against any claim asserted and/or damage suffered due to content they provided to or provided throughClomni.

CONTENT BACKUPS

Although regular backups of Content are performed, the Company does not guarantee there will be no loss or corruption of data.

Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.

The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.

You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

1.4 ACCESS TO EXTERNAL RESOURCES

Through Clomni Users may have access to external resources provided by third parties (including Meta, TikTok, Twilio, messaging platforms, CRM systems, and payment providers such as epoint). Users acknowledge and accept that the Company has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties' terms and conditions or, in the absence of those, applicable statutory law.

1.5 ACCEPTABLE USE

Clomni and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of Clomni and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Company reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to Clomni or the Service, terminating contracts, reporting any misconduct performed through Clomni or the Service to the competent authorities — such as judicial or administrative authorities — whenever Users engage or are suspected to engage in any of the following activities:

• violate laws, regulations and/or these Terms;
• infringe any third-party rights;
• considerably impair the Company's legitimate interests;
• offend the Company or any third party;
• use the System in any manner that could damage, disable, overburden, or impair the Service or interfere with any other parties.

Reports and complaints: report@clomni.co

1.6 SOFTWARE LICENSE

Any intellectual or industrial property rights, and any other exclusive rights on software or technical applications embedded in or related to Clomni are held by the Company and/or its licensors.

Subject to Users' compliance with and notwithstanding any divergent provision of these Terms, the Company merely grants Users a revocable, non-exclusive, non-sublicensable and non-transferable license to use the software and/or any other technical means embedded in the Service within the scope and for the purposes of Clomni and the Service offered.

This license does not grant Users any rights to access, usage or disclosure of the original source code. All techniques, algorithms, and procedures contained in the software and any documentation thereto related is the Company's or its licensors' sole property.

All rights and license grants to Users shall immediately terminate upon any termination or expiration of the Agreement.

1.8 API USAGE TERMS

Users may access their data relating to Clomni via the Application Program Interface (API), as documented at https://docs.clomni.co. Any use of the API, including use of the API through a third-party product/service that accessesClomni, is bound by these Terms and, in addition, the User expressly understands and agrees that the Company bears no responsibility and shall not be held liable for any damages or losses resulting from the User's use of the API or their use of any third-party products/services that access data through the API.

The Company may modify API endpoints, rate limits, or versions with reasonable notice where practicable.

1.9 META PLATFORM TERMS

If you connect Meta products (Facebook Messenger, Instagram Direct, WhatsApp Business, or related APIs) toClomni, you agree to:

• comply with the Meta Platform Terms, Developer Policies, and product-specific terms;
• use Meta Platform Data only to provide customer messaging and support features throughClomni;
• not sell, license, or improperly disclose Meta Platform Data to third parties;
• honor end-user data deletion requests and Meta's data deletion callback mechanism (see Privacy Policy — Meta Platform Data);
• respond to Meta deauthorization callbacks when you remove the Clomni app from your Facebook account;
• ensure you have a lawful basis and appropriate privacy notices for your end customers.

The Company may suspend Meta-related features if required by Meta, by law, or for policy violations.

2. Subscription Terms

The fees, duration and conditions applicable to the purchase of Subscriptions are described below and on https://clomni.co. Unless specified on the Order Form, the Subscription Products provided onClomni, as part of the Service, are subject to the following terms.

2.1 FREE TRIAL

Users have the option to test Clomni during a fourteen (14) calendar day limited trial period, at no cost. Some features or functions of Clomni may be limited during the trial period according to the selected plan.

The trial period shall end automatically. It shall not convert into any paid Product unless the User provides a valid payment method and the first billing cycle begins as described in Section 2.8.

At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

2.2 PRODUCT DESCRIPTION

Clomni is a cloud-based omnichannel customer conversation platform for businesses. Subscription plans, features, usage limits, and prices are outlined on https://clomni.co and in the account billing interface.

Current subscription plans (AZN / month, VAT included)

Feature availability varies by plan across channels, AI, team management, inbox, CRM, integrations, and analytics. The authoritative feature matrix is displayed at purchase and in Your account settings. The Company may update plans and limits; changes apply to renewals unless otherwise agreed in writing.

While Products on Clomni are presented with the greatest accuracy technically possible, representation on Clomni through any means is for reference only and implies no warranty as to the characteristics of the purchased Product beyond what is stated in the active subscription.

2.3 ORDER SUBMISSION

Any steps taken from choosing a Product to order submission form part of the purchasing process. Users must choose the desired Product and verify their purchase selection. After having reviewed the information displayed in the purchase selection, Users may place the order by submitting it.

When the User submits an order, the following applies:

• The submission of an order determines contract conclusion and therefore creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
• In case the purchased Product requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the User to cooperate accordingly.

2.4 PRICES

Users are informed during the purchasing process and before order submission about any fees, taxes and costs that they will be charged.

Unless otherwise specified, prices displayed on Clomni are inclusive of applicable VAT (value added tax) in the Republic of Azerbaijan.

The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period. The Company will provide Users with reasonable prior notice of any change in Subscription fees.

The continued use of the Service after the Subscription fee change comes into effect shall constitute an agreement to pay the modified Subscription fee amount.

2.5 REFUNDS

Paid Subscription fees are non-refundable. There will be no refunds or credits for partial periods of service, upgrade/downgrade refunds, or refunds for service periods unused.

Instead of refunds, new Users are offered a 14-day free trial to evaluate the Service. Users are encouraged to use the trial period to assess whether Clomni meets their requirements.

Certain refund requests may only be considered where required by mandatory applicable law.

2.6 METHODS OF PAYMENT

Accepted payment methods include cash, bank card, and electronic invoice (e-invoice / e-qaimə), as made available during the purchasing process.

Payment card processing may be provided by third-party payment service providers, including epoint (Azerbaijan). In such cases, Clomni may receive confirmation of successful payment without storing full card details. epoint and similar providers may enforce these Terms as third-party beneficiaries in connection with payment processing.

If payment through the available methods fails, the Company shall be under no obligation to fulfil the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.

Billing inquiries: billing@clomni.co

2.7 SUBSCRIPTION PERIOD

Subscriptions allow Users to receive the Service continuously over a determined period of time. Unless otherwise stated in the Order Form, paid subscriptions begin at the end of the free trial period or on the day the payment is received by the Company, whichever applies.

The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring monthly basis, depending on the type of Subscription plan you select when purchasing the Subscription.

In order to maintain subscriptions, Users must pay the required recurring fee in a timely manner. Failure to do so may cause service interruptions as described below.

AUTOMATIC RENEWAL

Subscriptions are automatically renewed through the payment method that the User chose during purchase, unless the User cancels the subscription within the deadlines for termination specified in these Terms. The renewed subscription will last for a period equal to the original term (one month).

Upon expiry of the 14-day free trial, an invoice is issued and the registered bank card is charged automatically. Renewal continues on a periodic basis thereafter.

One (1) calendar day before the end of the current billing period, a payment verification (test charge) may be performed. If successful, one (1) additional month is added to the subscription.

If automatic billing fails, the Company will attempt to collect payment up to three (3) times. If all three attempts fail, the User's account will be frozen and deactivated.

Should automatic billing fail for any reason beyond the retry period, the Company reserves the right to freeze User's access to Clomni until any outstanding invoices have been paid.

TERMINATION

Recurring subscriptions may be terminated by sending a clear and unambiguous termination notice to the Company using the contact details provided in this document, or — if applicable — by using the corresponding controls insideClomni. Subscriptions may not be terminated prematurely and shall run out upon expiration of the subscription term.

If the notice of termination is received by the Company before the subscription renews, the termination shall take effect at the end of the current period; otherwise the automatic renewal shall apply.

2.8 ADDITIONAL CHARGES

Users may incur additional charges if usage exceeds their Subscription's limits during a billing period. Subscription limits are detailed in the purchasing process and in the respective sections ofClomni. User agrees to pay any additional charges incurred in accordance with the applicable plan.

2.9 LATE PAYMENT

Any failure to make a payment of any Fees or taxes entitles the Company to suspend, in whole or in part, access to Services, until such payment is received. Furthermore, upon any such failure all outstanding amounts may become due and payable without further delay, subject to applicable law.

2.10 APPLICABLE TAXES

Displayed subscription fees include VAT where stated onClomni. Users are responsible for any other taxes, duties, or withholdings imposed by applicable law outside the scope of included VAT, unless otherwise agreed in writing.

2.11 THIRD PARTY FEES

Clomni Fees are exclusive of any charges that may be assessed by a Third Party (e.g. WhatsApp Business API, SMS, voice telephony via Twilio, Meta or TikTok messaging fees) for access to or use of their services. Such charges shall be the responsibility of the User, whether paid directly to the Third Party or whether such access is resold throughClomni, in which case Clomni shall advise User in writing as to the applicable charges and User shall have the right to accept such charges or decline them and not use the associated channel.

3. Additional Services

3.1 TERMS AND CONDITIONS APPLYING TO EXTRA FEATURES

Users that have an active subscription may purchase single extra add-ons or features, described on Clomni or in the Order Form.

Prices, duration, terms of use and termination of such extras may differ from those of the main Product and, unless otherwise specified, do not influence the prices, duration, terms of use and termination of the latter.

3.2 PERFORMANCE OF ADDITIONAL SERVICES

The purchased service shall be performed or made available within the timeframe specified on Clomni or as communicated before the order submission. The performance of additional services is provided on the basis of payment.

4. Right of Withdrawal

Except when required by mandatory law, the right of withdrawal does not apply onClomni. Users acknowledge and accept that the right of withdrawal does not apply to contracts concluded over Clomni due to the B2B nature of its offering and the provision of digital services.

5. Liability and Indemnification

The User agrees to indemnify and hold the Company and its subsidiaries, affiliates, officers, directors, agents, partners and employees harmless from and against any claim or demand — including but not limited to lawyer's fees and costs — made by any third party due to or in relation with any culpable use of or connection to the Service, violation of these Terms, infringement of any third-party rights or statutory provision by the User or its affiliates, officers, directors, agents, partners and employees to the extent allowed by applicable law.

Unless otherwise explicitly stated and without prejudice to applicable statutory product liability provisions, Users shall have no right to claim damages against the Company (or any natural or legal person acting on its behalf) beyond the limits set forth herein.

Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Company's liability shall be limited as follows:

The Company's total aggregate liability to the User for any claims arising out of or related to these Terms or the Service shall not exceed the total amounts actually paid by the User to the Company for the Service during the twelve (12) months immediately preceding the date on which the claim arose.

Some jurisdictions do not allow the exclusion of certain types of liabilities or limitations on applicable statutory rights, so some of the exclusions and limitations in these terms may not apply. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

5.1 DISCLAIMER OF WARRANTIES

Clomni is provided strictly on an "as is" and "as available" basis. Use of the Service is at Users' own risk. To the maximum extent permitted by applicable law, the Company expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.

The Company does not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is obtained at Users' own risk.

6. Common Provisions

6.1 NO WAIVER

The Company's failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision.

6.2 SERVICE INTERRUPTION

To ensure the best possible service level, the Company reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Users appropriately where practicable.

Within the limits of law, the Company may also decide to suspend or terminate the Service altogether. If the Service is terminated, the Company will cooperate with Users to enable them to withdraw Personal Data or information in accordance with applicable law.

Additionally, the Service might not be available due to reasons outside the Company's reasonable control, such as force majeure (e.g. labor actions, infrastructural breakdowns or blackouts).

6.3 SERVICE RESELLING

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of Clomni and of its Service without the Company's express prior written permission.

6.4 INTELLECTUAL PROPERTY RIGHTS

Without prejudice to any more specific provision of these Terms, any intellectual property rights related to Clomni are the exclusive property of the Company or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with Clomni are, and remain, the exclusive property of the Company or its licensors.

6.5 CHANGES TO THESE TERMS

The Company reserves the right to amend or otherwise modify these Terms at any time. If the amendment is material the Company will make reasonable efforts to provide User prior notice to any new terms taking effect.

Such changes will only affect the relationship with the User for the future. The continued use of the Service will signify the User's acceptance of the revised Terms.

6.6 ASSIGNMENT OF CONTRACT

The Company reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the User's legitimate interests into account.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Company.

6.7 CONTACTS

All communications relating to the use of Clomni must be sent using the contact information stated below:

Marketing website: https://clomni.co · Instagram: @clomni.co

6.8 SEVERABILITY

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

6.9 AUTHORITATIVE VERSION OF THESE TERMS

These Terms are drawn up in English and Azerbaijani. Other language versions may be provided for information purposes. In the event of any inconsistency between different linguistic versions, the Azerbaijani version shall prevail and shall be deemed authoritative.

6.10 GOVERNING LAW

These Terms are governed by the laws of the Republic of Azerbaijan, without regard to conflict of laws principles.

6.11 VENUE OF JURISDICTION

Any dispute not resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of Baku, Republic of Azerbaijan.

6.12 PRIVACY POLICY

To learn more about the use of Personal Data, Users may refer to the Privacy Policy ofClomni.

Data hosting: Personal data may be stored and processed in Germany (Frankfurt am Main) via infrastructure operated by Hostinger Operations UAB, with local storage and delivery via Amazon CloudFront / AWS where applicable.

GDPR — European Economic Area (EEA) Users

Where the User or the User's end customers are located in the EEA and the GDPR applies:

• For Customer Content and end-customer personal data processed through the Service, the User acts as the data controller and the Company acts as a data processor, to the extent applicable.
• The User is responsible for establishing a lawful basis for processing, providing notices, and honoring data subject rights for their customers.
• Data subject requests and processor inquiries may be sent to privacy@clomni.co.
• International transfers may rely on appropriate safeguards as described in the Privacy Policy.
• The Company implements technical and organizational measures appropriate to the risk; however, no system is completely secure (see Section 5.1).
• A separate Data Processing Agreement (DPA) is not provided; these Terms and the Privacy Policy govern the relationship.

Cookies

Clomni and related websites (clomni.co, my.clomni.co, sso.clomni.co) use cookies and similar technologies for authentication, security, session management, preferences, and analytics where enabled.

• Strictly necessary cookies — required for login and security;
• Functional cookies — language and interface preferences;
• Analytics cookies — usage statistics, where enabled.

You may restrict cookies through your browser settings; some features may not function correctly. See the Cookie Policy and Privacy Policy for details.

6.13 FAIR USE POLICY

To ensure the provision of a quality of Service to all Users, You agree to abide by any fair use policy which We may apply. Notwithstanding any Product representations, the Company reserves the right to enforce limits to any or all provisions of the Service, including but not limited to messages, contacts, AI usage, files, or any other characteristic of the Product. Users will not use the System in any manner that could damage, disable, overburden, or impair the Service or interfere with any other parties.

7. Dispute Resolution

7.1 AMICABLE DISPUTE RESOLUTION

Users may bring any disputes to the Company who will try to resolve them amicably.

While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of Clomni or the Service, Users are asked to contact the Company at legal@clomni.co.

The User may submit the complaint including a brief description and, if applicable, the details of the related order, purchase, or account.

The parties shall attempt to resolve any dispute through mutual negotiations within thirty (30) calendar days before initiating court proceedings.

8. Definitions and Legal References

Latest update: June 24, 2026