# Clomni | #1 AI-Powered Customer Conversation Management Software

> Clomni is an omnichannel customer conversation platform. my.clomni.co is the live agent workspace for managing inboxes, conversations, automation, and AI assistants.

For a compact link index, see [llms.txt](https://my.clomni.co/llms.txt).

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## [Platform](https://my.clomni.co/)

**Agent workspace and related services**

- [Agent workspace](https://my.clomni.co/): Clomni application (dashboard at `/app` after login)
- [Status](https://status.clomni.co/): Service uptime and incident history
- [API documentation](https://docs.clomni.co/): REST API reference and integration guides
- [Marketing website](https://clomni.co/): Product information and company site
- [SSO & registration](https://sso.clomni.co/): Account registration and SSO portal
- [Onboarding](https://onboarding.clomni.co/): New account onboarding service

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## Sign in

- [Login](https://my.clomni.co/app/login): Agent and administrator sign-in
- [SAML SSO login](https://my.clomni.co/app/login/sso): Enterprise single sign-on
- [Forgot password](https://my.clomni.co/app/auth/reset/password): Request a password reset email
- [Terms of Service](https://clomni.co/terms-of-service): Usage terms
- [Privacy Policy](https://clomni.co/privacy-policy): Privacy policy
- [Cookie Policy](https://clomni.co/cookie-policy): Cookies and trackers

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## API & developers

- [API docs](https://docs.clomni.co/): Official Clomni API documentation
- [Health check](https://my.clomni.co/health): Application health (see status.clomni.co for incidents)
- [Widget SDK script](https://my.clomni.co/packs/js/clomni-host-sdk.js): JavaScript SDK for embedding live chat on websites

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## Public endpoints

- [Chat widget](https://my.clomni.co/widget): Embeddable website live chat (requires website token in query string)
- [llms.txt](https://clomni.co/llms.txt): Machine-readable site map for this installation
- [llms-full.txt](https://clomni.co/llms-full.txt): Extended reference for this installation

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## Channels

Clomni on my.clomni.co supports omnichannel customer conversations:

- Website widget — live chat embedded on your site
- Email
- WhatsApp
- Facebook Messenger
- Instagram
- Telegram
- LINE
- SMS
- TikTok
- API channel
- Voice (where configured)

Channels are configured per inbox in the dashboard after login.

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## Workspace

Unified team inbox and customer management:

- Conversations across all connected channels in one place
- Contacts with profiles and interaction history
- Labels and custom attributes
- Teams and assignments
- SLA
- Macros and canned responses
- Automation rules
- Campaigns
- Reports and CSAT
- Help center management

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## Clomni AI

AI assistants and automation inside the dashboard:

- AI assistants
- Knowledge documents (RAG)
- Scenarios
- Custom tools
- Copilot
- Reply suggestions

Configured inside the dashboard after login under Clomni AI.

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## Integrations

- Webhooks
- Slack
- Linear
- Notion
- Dialogflow
- HTTP agent bots
- Dashboard apps

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## Enterprise

- SAML SSO
- MFA
- Audit logs
- Custom roles

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## Billing (SSO-linked accounts)

Company portal for administrators inside the app:

- Subscription overview
- Contracts
- Invoices
- Payment cards

Available for SSO-linked accounts via the Company panel in the dashboard.

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## Website widget

The website widget is configured in the dashboard under inbox settings (Widget Builder). It provides:

- Welcome screen with heading and tagline
- Team availability and start-conversation flow
- Pre-chat form
- Live messaging
- Campaigns and unread message prompts
- Working hours and offline messaging
- Branding footer: Powered by Clomni (links to https://clomni.co; can be hidden per account)

Embed code and preview are available in Widget Builder after creating a website inbox.

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## Product summary

Clomni on my.clomni.co includes:

**Channels:** Website widget, email, WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, SMS, TikTok, API channel, and voice (where configured).

**Workspace:** Unified team inbox, contacts, labels, custom attributes, teams, assignments, SLA, macros, canned responses, automation rules, campaigns, reports, CSAT, and help center management.

**Clomni AI:** AI assistants, knowledge documents (RAG), scenarios, custom tools, copilot, and reply suggestions — configured inside the dashboard after login.

**Integrations:** Webhooks, Slack, Linear, Notion, Dialogflow, HTTP agent bots, and dashboard apps.

**Enterprise:** SAML SSO, MFA, audit logs, and custom roles.

**Billing (SSO-linked accounts):** Company portal for subscription overview, contracts, invoices, and payment cards — available to administrators inside the app.