Customer Support
Made Simple
Connect with your customers on WhatsApp. Manage all conversations in one powerful platform.
Everything you need to succeed
Powerful features to help you manage customer conversations efficiently
Unified Inbox
Manage all your customer conversations from WhatsApp in one powerful, easy-to-use platform.
Quick Responses
Save time with pre-built templates and automated responses for common questions.
Team Collaboration
Work together seamlessly with internal chat, ticket assignments, and real-time updates.
Analytics & Reports
Track performance metrics, response times, and customer satisfaction in real-time.
Enterprise Security
Bank-level encryption and compliance with GDPR, HIPAA, and SOC 2 standards.
Multi-language
Support customers in their native language with automatic translation features.
ANALYTICS
Reporting that helps you respond faster
Get real-time insights into ticket volume trends, monitor team performance across all agents, and identify bottlenecks before they impact customer satisfaction. Make data-driven decisions to optimize response times and improve service quality.
Spot peak hours and plan staffing
Identify busy periods to allocate resources effectively
Measure response & service time by agent
Track individual performance and coaching opportunities
Track open tickets
Monitor workload and prevent backlog buildup
Monitor your team’s progress in real time.
Easily track ticket statuses, user activity, and key metrics with interactive dashboards and charts. Gain actionable insights to optimize your workflow and respond faster to customer needs.
Stay connected with your team through internal chats.
Collaborate, share feedback, and discuss work directly inside the platform. No need to switch apps—everything you need for communication is built in.
System Monitoring
Track system performance and detect issues instantly
Through our platform, you can monitor system performance in real-time and track whether any issues or irregularities occur within the system. Stay ahead of problems with instant alerts and comprehensive health monitoring across all your WhatsApp Business connections.
TANZ TECHNOLOGIES
Connections
1/1
All working
BIR COMPANY
Connections
0/1
0 of 1 working
Connection Health
Monitor the health status of each WhatsApp connection in real-time
Instant Alerts
Get notified immediately when irregularities are detected
Performance Tracking
Track system performance metrics and uptime across all connections
Powerful Infrastructure
for Developers
Ready-to-use and scalable APIs to leverage WhatsApp features.
Ready-to-use and highly scalable APIs for WhatsApp Cloud API. Seamlessly integrate advanced WhatsApp solutions into your own CRM or SaaS platforms with our agile API infrastructure.
{
"number": "994501234567",
"body": "Mesaj mətni",
"saveOnTicket": true,
"linkPreview": true
}Get started in minutes
Three simple steps to transform your customer support
Connect Your Channels
Link your WhatsApp Business account with just a few clicks.
Invite Your Team
Add team members, set up roles and permissions, and customize workflows.
Start Conversations
Begin chatting with customers and watch your satisfaction scores soar.
Quick Actions
Quick Reply
Send template
Assign Ticket
To team member
Add Tags
Categorize
Mark Resolved
Close ticket
Customer
Seamless integrations
Connect with the platforms your customers already use
More channels
Coming soon
More channels
Coming soon
Loved by teams worldwide
See what our customers have to say
ChatX transformed how we handle customer support. Response times dropped by 70% and satisfaction scores are at an all-time high.
Sarah Johnson
Customer Success Lead at TechCorp
The unified inbox is a game-changer. We can now manage all our WhatsApp conversations efficiently in one place.
Michael Chen
Support Manager at StartupXYZ
Implementation was seamless and the team was incredibly helpful. We were up and running in less than a day.
Emma Davis
Operations Director at RetailCo
Simple, transparent pricing
Choose the plan that fits your customer support needs
Starter
or 499 AZN / year
- Agents (WhatsApp numbers): 1
- Employees: 10
- Ticket limit: Unlimited
- Departments: 3
- SMS: 1000 messages
- Quick Response Templates: Unlimited
- Cloud storage: 5 GB
- Support: 24/7 support
Business
or 899 AZN / year
- Agents (WhatsApp numbers): 5
- Employees: 30
- Ticket limit: Unlimited
- Departments: 5
- SMS: 5000 messages
- Quick Response Templates: Unlimited
- Cloud storage: 20 GB
- Support: 24/7 support
Corporate
or 1499 AZN / year
- Agents (WhatsApp numbers): 10
- Employees: 50
- Ticket limit: Unlimited
- Departments: 10
- SMS: Unlimited
- Quick Response Templates: Unlimited
- Cloud storage: 50 GB
- Support: 24/7 support
Enterprise
Contact us for pricing
- Agents: Custom offer
- Employees: Custom offer
- Ticket limit: Unlimited
- Departments: Custom offer
- SMS: Unlimited
- Quick Response Templates: Unlimited
- Cloud storage: Custom offer
- Support: Dedicated manager
Frequently asked questions
Everything you need to know about ChatX
Ready to transform your customer support?
Join thousands of teams already using ChatX to deliver exceptional customer experiences