Privacy Policy

1. Introduction

This Privacy Policy explains how ChatX, a product owned and operated by TANZ TECHNOLOGIES LLC ("ChatX", "we", "us", "our"), collects, uses, stores, shares, and protects personal data when you use our website, platform, APIs, and related services (collectively, the "Services").

We provide a customer communication and support management platform for businesses. Depending on the context, we may act as a data controller (for account and business relationship data) or as a data processor/service provider (for customer conversation data processed on behalf of our business clients).

2. Categories of Data We Collect

• Account and business profile data: Name, company name, role, email address, phone number, billing data, and account settings.
• User-generated and communication data: Messages, attachments, conversation metadata, notes, tags, and ticket details submitted through supported channels.
• Integration and API data: Connected channel identifiers, webhook events, API tokens, and integration configuration metadata.
• Usage and diagnostics data: Login activity, device and browser details, IP logs, feature usage, error events, and operational telemetry.
• Support and feedback data: Information you provide when contacting support, requesting demos, or sharing product feedback.

3. Sources of Data

We collect data directly from you, from your authorized users, from your connected integrations, and automatically from your use of the Services. We may also receive limited data from third-party partners when needed to provide or secure the Services.

4. How We Use Personal Data

• Service delivery: To provide inbox management, routing, ticketing, analytics, and account administration.
• Security and abuse prevention: To detect suspicious activity, prevent unauthorized access, and enforce our Terms.
• Performance and reliability: To monitor uptime, troubleshoot issues, and improve platform stability and speed.
• Support and communication: To respond to support requests, service notices, and account-related messages.
• Product improvement: To analyze usage patterns and improve features, workflows, and user experience.
• Compliance and legal obligations: To meet accounting, legal, regulatory, and audit requirements.

5. Legal Bases for Processing

Where required by law, we rely on one or more legal bases to process personal data: performance of a contract, legitimate interests, compliance with legal obligations, and consent (where applicable).

If we process data on behalf of business customers, such processing is governed by applicable contracts and documented instructions.

6. Data Sharing and Disclosure

We do not sell personal data. We may share data only as necessary for service operation and legal compliance.

• Service providers/subprocessors: Hosting, monitoring, email delivery, support tooling, and security vendors under contractual safeguards.
• Integration partners: Data exchange required to enable channels and connected workflows.
• Legal disclosures: Where required by law, court order, regulator request, or to protect rights, safety, and platform integrity.
• Business transfers: In mergers, acquisitions, or restructuring, subject to confidentiality and lawful transfer requirements.

7. Data Retention

We retain personal data only for as long as needed for the purposes described in this Policy, including contractual commitments, legal obligations, dispute resolution, and security/audit needs.

Retention periods may vary by data type, subscription status, backup lifecycle, and mandatory statutory requirements.

8. Security Measures

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, and destruction.

• Access controls and role-based permissions.
• Authentication safeguards and credential protection practices.
• Operational monitoring, logging, and incident detection workflows.
• Secure infrastructure and controlled service deployment processes.

No system can be guaranteed 100% secure. You are responsible for maintaining secure credentials and endpoint hygiene.

9. International Data Transfers

Depending on infrastructure and service providers, data may be processed in jurisdictions other than your own. Where legally required, we apply appropriate safeguards for international transfers.

10. Your Privacy Rights

Subject to applicable law, you may have rights to access, correct, delete, restrict, object to, or port your personal data. You may also have the right to withdraw consent where processing is based on consent.

Requests can be submitted through our contact channels. We may verify identity and request additional details before fulfilling requests.

11. Cookies and Similar Technologies

We may use cookies and similar technologies to maintain sessions, remember preferences, secure access, analyze usage, and improve performance. Browser settings can be used to manage cookies, but disabling some cookies may affect functionality.

12. Children's Privacy

The Services are intended for business and professional use and are not directed to children. If we become aware that personal data of a child has been processed in violation of applicable law, we will take appropriate corrective action.

13. Third-Party Links and Services

Our platform may contain links or integrations to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for third-party data handling outside ChatX-managed environments.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised version becomes effective when published. Material updates may be communicated through additional in-product or email notices where appropriate.

15. Contact Information

Company: TANZ TECHNOLOGIES LLC

Tax ID (VÖEN): 0201780681

Legal address: AZ7000, Azerbaijan, Naxcivan, Nizami kucesi 46, ev 42

Contact number: 099 777 7605

Company email: office@tanz.az

ChatX support email: support@chatx.az